Rewilok – Terms of Use

(General SaaS Platform Terms)

Last updated: 2025-06-01

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the Rewilok platform available at rewilok.com (“Platform”). The Platform is operated by Rewilok UG (haftungsbeschränkt) (“Rewilok”, “we”, “us”, or “our”).
By creating an account, accessing the Platform, or using any part of the Services, you agree to be bound by these Terms.

The Platform functions as a central management environment that allows users to purchase, configure, deploy, and manage software systems (“Apps”) offered by Rewilok or third-party providers.

2. Scope of the Platform

Rewilok provides a management interface for:

Purchasing and activating software solutions (e.g., ticketing systems, facility management tools, whistleblower portals, exhibition tools, etc.).
Managing connected configurations such as domains, backups, payment methods, and general settings.
Accessing dashboards, logs, billing and subscription information.

Important:
Each App or service available through the Platform may offer additional or separate terms, policies, or licensing conditions. Your use of such Apps is governed by both these Terms and any App-specific terms.

3. Eligibility

You must:

Be at least 18 years old,
Have legal authority to enter into contracts,
Provide accurate and complete registration information.

You are responsible for maintaining the confidentiality of your account credentials and for all actions taken under your account.

4. User Responsibilities

Users agree not to:

Misuse the Platform or Apps (e.g., attempt unauthorized access, interfere with security, distribute malware).
Use the Platform or Apps in violation of applicable laws, including privacy, data protection, and industry-specific regulations.
Resell or sublicense access unless explicitly permitted.
Upload, store, or transmit unlawful, harmful, or infringing content.

Users are responsible for ensuring that the configuration of their Apps (including custom domains, user permissions, and integrations) complies with legal requirements relevant to their use case.

5. Data Handling and Backups

The Platform may provide tools for managing backups, data export, and storage locations.
Users remain solely responsible for:

Ensuring compliance with applicable data protection laws (e.g., GDPR),
Configuring backup schedules and retention,
Managing data within their deployed Apps,
Verifying that exported or transferred data remains secure.

Rewilok implements reasonable technical and organizational measures but cannot guarantee uninterrupted or error-free operation.

6. Payments and Subscriptions

Apps and platform features may require paid subscriptions.
By purchasing a subscription, you agree to:

Pay all applicable fees,
Ensure payment information is up-to-date,
Accept recurring billing when applicable.

Rewilok may suspend or terminate access for non-payment.

Refund policies may differ by App and are described within the App-specific terms when applicable.

7. Third-Party Services

Some Apps or integrations may rely on third-party providers (e.g., domain providers, payment processors, CDN/hosting).
Rewilok is not responsible for:

Outages or malfunctions caused by third parties,
Changes to third-party functionality or pricing,
User agreements you enter into with third-party services.

8. Intellectual Property

All intellectual property rights in the Platform and Apps remain with Rewilok or relevant licensors.
Users receive a limited, non-exclusive, non-transferable right to use the Platform and activated Apps in accordance with these Terms.

You may not:

Reverse-engineer, decompile, or copy the Platform or Apps,
Remove copyright or license notices,
Create derivative works unless explicitly allowed.

9. Availability and Modifications

Rewilok strives to maintain continuous availability but does not guarantee uninterrupted service.

We may:

Modify the Platform,
Add or remove features,
Update pricing, or
Discontinue Apps

at our discretion, typically with reasonable notice.

10. Termination

You may terminate your account at any time.
Rewilok may suspend or terminate access if:

You violate these Terms,
You fail to pay required fees,
Your actions pose security or operational risks.

Upon termination:

Access to Apps and stored data may be removed,
Users are responsible for exporting their data beforehand.

11. Liability and Warranty Disclaimer

The Platform and Apps are provided “as is” and “as available”, without warranties of any kind unless explicitly stated.

Rewilok is not liable for:

Business losses, lost profits, or indirect damages,
Failures caused by third-party infrastructure or integrations,
User misconfiguration, incorrect use, or violations of law.

Our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify and hold Rewilok harmless from claims, losses, damages, or expenses arising from:

Your misuse of the Platform or Apps,
Your violation of these Terms,
Any user-generated content or data processed through the Platform.